當(dāng)貨件首次抵達(dá)亞馬遜運(yùn)營(yíng)中心時(shí)，其狀態(tài)將更改為【已登記】。已登記的貨件尚未打開(kāi)。貨件打開(kāi)后，將有人開(kāi)始掃描商品以將其添加到您的庫(kù)存中，此時(shí)貨件狀態(tài)將更改為【正在接收】。

在“貨件一覽”的【貨件差異查詢】部分所示的日期當(dāng)天或之后，您的貨件才能開(kāi)始接受調(diào)查。

您的貨件是否已配送至正確的運(yùn)營(yíng)中心？

如果貨件運(yùn)送至錯(cuò)誤的亞馬遜運(yùn)營(yíng)中心，則處理進(jìn)度可能會(huì)延誤。您可以將承運(yùn)人提供的配送地址與該貨件【一覽】頁(yè)面上指定的亞馬遜運(yùn)營(yíng)中心地址進(jìn)行對(duì)比，從而確認(rèn)貨件是否配送至正確的中心。通過(guò)點(diǎn)擊中的貨件編號(hào)，可快速進(jìn)入【一覽】頁(yè)面。

貨件編號(hào)是否正確？

當(dāng)多個(gè)貨件同時(shí)抵達(dá)同一亞馬遜運(yùn)營(yíng)中心時(shí)，商品有可能歸入錯(cuò)誤的貨件編號(hào)。雖然會(huì)收到這些商品，但它們不會(huì)出現(xiàn)在分配的貨件中。您可以使用來(lái)確認(rèn)每個(gè) FNSKU 運(yùn)送時(shí)對(duì)應(yīng)的貨件編號(hào)。

您的庫(kù)存是否經(jīng)過(guò)正確包裝和準(zhǔn)備？

如果庫(kù)存未經(jīng)正確包裝、準(zhǔn)備或貼標(biāo)，可能會(huì)重新轉(zhuǎn)到準(zhǔn)備站（【轉(zhuǎn)至準(zhǔn)備】），導(dǎo)致延遲進(jìn)入【正在接收】狀態(tài)。

您運(yùn)送的商品是否與入庫(kù)計(jì)劃中所列的商品相同？

如果您貨件中的商品未顯示在入庫(kù)計(jì)劃中，則可能導(dǎo)致接收延遲。將入庫(kù)計(jì)劃中的 SKU 與【一覽】頁(yè)面的【貨件內(nèi)容】選項(xiàng)卡上標(biāo)記為“已接收”的 SKU 進(jìn)行對(duì)比，即可確定所有差異。通過(guò)點(diǎn)擊中的貨件編號(hào)，可快速進(jìn)入【一覽】頁(yè)面。如果標(biāo)記為【已接收】的 SKU 未顯示在入庫(kù)計(jì)劃中，則可能導(dǎo)致貨件處理進(jìn)度延遲。

您運(yùn)送的商品數(shù)量是否超過(guò)了入庫(kù)計(jì)劃中所列的數(shù)量？

如果您運(yùn)送的賣(mài)家 SKU 超過(guò)了入庫(kù)計(jì)劃中所列的數(shù)量，哪怕只是超出一件，都可能會(huì)發(fā)生以下兩種情況之一：

在【一覽】頁(yè)面的【貨件內(nèi)容】選項(xiàng)卡上，將【已發(fā)貨】列中的數(shù)量與【已接收】列中的數(shù)量進(jìn)行對(duì)比，即可確定所有差異。通過(guò)點(diǎn)擊中的貨件編號(hào)，可快速進(jìn)入【一覽】頁(yè)面。如果【已接收】列中的數(shù)量較多，則貨件的處理進(jìn)度可能會(huì)延遲。

• 同一貨件中的所有商品均顯示為【已接收】，而超過(guò)的部分則記錄為超量。

• 在所列數(shù)量?jī)?nèi)的商品標(biāo)記為【已接收】，貨件標(biāo)記為【已完成】，而超量部分歸入已打開(kāi)的貨件，其狀態(tài)為【正在接收】或【處理中】。如果您沒(méi)有狀態(tài)為【正在接收】的貨件，則狀態(tài)為【處理中】的貨件將自動(dòng)更改為【正在接收】狀態(tài)。在這種情況下，您需要復(fù)制貨件信息以保存已輸入的信息，然后繼續(xù)處理。

您的商品接收時(shí)是否采用了其他貨件編號(hào)？

在以下情況下，商品會(huì)按照其他入庫(kù)計(jì)劃進(jìn)行接收：

• 將錯(cuò)誤的標(biāo)簽貼到貨運(yùn)紙箱上

• 將商品放置在錯(cuò)誤的貨運(yùn)紙箱內(nèi)

• 將貨件發(fā)送至錯(cuò)誤的亞馬遜運(yùn)營(yíng)中心

分銷(xiāo)商是否已將您的貨件運(yùn)送至中心？

聯(lián)系分銷(xiāo)商并核實(shí)運(yùn)送的每種商品的數(shù)量。對(duì)于裝運(yùn)箱或成套銷(xiāo)售的商品，核實(shí)每個(gè)裝運(yùn)箱或套裝中的商品數(shù)量。

在貨件狀態(tài)更改為“正在接收”后，您是否銷(xiāo)售了任何商品？

如果銷(xiāo)售了商品，就可以說(shuō)明數(shù)量為何會(huì)少于向運(yùn)營(yíng)中心運(yùn)送的數(shù)量。

回答這些問(wèn)題后，如果仍然找不到貨件中的商品，請(qǐng)使用賣(mài)家賬戶中的“貨件差異查詢”工具來(lái)對(duì)貨件進(jìn)行差異查詢。有關(guān)更多信息，請(qǐng)參閱。

Troubleshoot Receiving Issues

A shipment's status changes to Checked In when it first arrives at the fulfillment center. A checked-in shipment has not yet been opened. After a shipment has been opened and someone begins scanning the items to add them to your inventory, the shipment status changes to Receiving.

Your shipment will be eligible for investigation on or after the date shown in the Reconcile section of your shipment summary.

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  If a shipment is sent to the wrong fulfillment center, the processing may be delayed. You can confirm that your shipment was delivered to the correct fulfillment center by comparing the delivery address provided by your carrier to the assigned fulfillment center address available on the Summary page for that shipment. You can quickly reach the Summary page by clicking the shipment Id in the Shipping Queue.

• Is the shipment ID correct?

  When multiple shipments arrive at the same fulfillment center at the same time, it is possible that items may be counted against the wrong shipment ID. These items are received, but will appear to be missing from the assigned shipment. You can use the Received Inventory Report to confirm which FNSKU was sent with which shipment ID.

• Is your inventory properly packaged and prepped?

  Inventory that is not packaged, prepped, or labeled correctly may be redirected to a prepping station (Directed to Prep), causing a delay in reaching Receiving.

• Did you send the same items as those listed in your shipping plan?

  Items in your shipment that don't appear in the shipping plan may delay receiving. You can determine any discrepancies by matching the SKUs in your shipping plan with the SKUs marked as Received on the Shipment contents tab of the Summary page. You can quickly reach the Summary page by clicking the shipment Id in the Shipping Queue. The presence of SKUs marked as Received that are not on your shipping plan may delay the processing of your shipment.

• Did you send more items than the quantity listed in your shipping plan?

  If you sent more of a single MSKU than the quantity you listed in your shipping plan, one of two things may happen:

  You can determine any discrepancies by matching the number in the Shipped column with the number in the Received column on the Shipment contents tab of the Summary page. You can quickly reach the Summary page by clicking the shipment Id in the Shipping Queue. If the number is higher in the Received column, the processing of your shipment may be delayed.

• All items appear as Received for the same shipment, with the excess noted as an overage.

• The quantity listed is marked as Received and the shipment is marked as Closed, and the overage is counted against an open shipment whose status is either Receiving or Working. If you don't have a shipment with the status Receiving, the shipment that is in Working status is automatically changed to Receiving. In such a case, you will need to duplicate the shipment in order to save the information that you have already entered to continue working on it.

• Were your items received against a different shipment ID?

  Items can be received against a different shipping plan due to:

• Affixing the wrong label to the shipping container

• Placing the item in the wrong shipping container

• Sending the shipment to the wrong fulfillment center

• Did your distributor send the shipment to the fulfillment center for you?

  Contact your distributor and verify the quantity of each product sent. For cases or items sold as a set, the number of items in each case or in each set.

  
  

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  Items sold may account for a quantity that is less than what you sent to the fulfillment center.

If, after answering these questions, units in your shipment are still missing, use the Shipment Reconciliation tool in your seller account to reconcile your shipment. For more information, see Shipment Reconciliation tool.

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